Refund policy
Return & Refund Policy
Effective Date: June 1, 2026
At Arnold Desk, customer satisfaction is our priority. We want you to be confident in every purchase you make from our store. If you are not completely satisfied with your order, please review our Return & Refund Policy below.
30-Day Return Policy
We offer a 30-Day Return Policy from the date your order is delivered.
To be eligible for a return:
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The item must be returned within 30 days of delivery.
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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All included accessories, hardware, manuals, and components must be included.
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Proof of purchase or order confirmation may be required.
Returns that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items are generally not eligible for return:
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Items showing signs of use, damage, or modification by the customer.
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Products returned without original packaging or components.
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Clearance, final sale, or special-order items.
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Gift cards or promotional items where applicable.
How to Request a Return
To initiate a return, please contact our support team before sending any item back.
Please include:
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Full Name
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Order Number
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Email Address
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Reason for Return
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Photos of the item if damaged or defective
Return requests can be submitted by contacting:
Email: support@arnolddesks.com
Phone: (908) 686-5656
Our support team will provide return instructions after reviewing your request.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Order Number
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Description of the issue
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Clear photos of the item and packaging
After review, we may offer:
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A replacement product
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A refund
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Store credit
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Another appropriate resolution
Return Shipping
Customers are responsible for return shipping costs unless:
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The item was damaged during transit.
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The item was defective.
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An incorrect product was shipped.
We recommend using a trackable shipping service when returning products.
Inspection Process
All returned items are inspected upon arrival.
Once the inspection is completed, we will notify you regarding the approval or rejection of your return request.
Refunds
If your return is approved, a refund will be issued to the original payment method used during checkout.
Refunds are generally processed within 3–5 business days after approval.
Depending on your bank, credit card provider, or payment processor, additional processing time may be required before funds appear in your account.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your payment provider.
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Contact your financial institution.
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If the issue remains unresolved, contact our support team for assistance.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the standard return process after delivery.
Exchanges
Exchanges may be available for damaged, defective, or incorrectly shipped products, subject to product availability.
Please contact our support team for assistance with exchange requests.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
Arnold Desk
Phone: (908) 686-5656
Email: support@arnolddesks.com
Address:
1409 Chestnut Ave
Hillside, NJ 07205
United States
Customer Support
Our team is available to assist with return requests, refunds, exchanges, and order-related questions.
Thank you for choosing Arnold Desk. We appreciate your trust and look forward to serving your office furniture needs.
